Shipping Policy

Thank you for choosing Castlelube.ca for your engine oil needs. Our Shipping Policy outlines the details of shipping your orders to your designated address.

  1. Shipping Methods: We offer a variety of shipping methods to accommodate your needs. Depending on your location and preferences, your order may be shipped via standard shipping, expedited shipping, or express shipping. The available shipping methods will be presented to you during the checkout process.

  2. Shipping Rates: Shipping rates are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination address. The shipping costs associated with your order will be displayed during the checkout process before you finalize your purchase.

  3. Shipping Times: We strive to process and ship all orders promptly. Once your order has been processed and dispatched, the estimated delivery time will depend on the shipping method selected and your location. While we make every effort to deliver your order within the estimated timeframe, please note that shipping times may vary due to factors beyond our control, such as carrier delays or inclement weather.

  4. Order Tracking: Upon shipment of your order, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and obtain real-time updates on its whereabouts. Additionally, you can track your order directly on our website by accessing your order history.

  5. Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible, and we will do our best to accommodate your request.

  6. Shipping Restrictions: Some products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We regretfully cannot ship certain products to certain locations due to legal restrictions or logistical constraints. If you have any questions about shipping restrictions, please contact us before placing your order.

  7. Shipping Damage or Loss: In the unlikely event that your order is damaged or lost during transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and resolve it in a timely manner. Depending on the circumstances, we may offer a replacement or refund for the affected items.

  8. International Shipping: At this time, we only offer shipping within [Your Country/Region]. We do not currently offer international shipping to other countries or regions. We apologize for any inconvenience this may cause.

  9. Contact Us: If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us. Our customer service team is available to assist you and ensure that your shopping experience with castlelube.com is smooth and hassle-free.

Thank you for entrusting castlelube.ca with your engine oil needs. We appreciate your business!